FAQs


About Mud & Bloom boxes

  • A Mud & Bloom box is a monthly subscription box delivering seasonal nature crafts and gardening activities to your door. Each box contains four seasonal growing and craft activities along with instructions, nature news and games to teach children about the seasons, plants, insects, birds, soil and rainfall. Our craft activities have been designed to get children outside in nature - finding materials themselves from their walks and using these objects imaginatively.

  • The box and party bag activities have been created for 3-8-year-olds. The boxes and party bags are not recommended for children under three years of age as there may be small parts included with some of the activities and there may be items such as seeds and paints that should not be ingested.

  • Activity sheets are written for children to read or be read to, which helps them enjoy the activities and use them to appreciate and learn about nature. However, our boxes contain seeds, paint and other items - some of which can be harmful if ingested. Some of the foraging activities need careful supervision and some of the craft activities involve sharp objects. For this reason, adult supervision is required when opening the box and completing the activities. The boxes are not recommended for children under three years of age.

  • A single box includes enough materials for ONE child to undertake each activity and a sibling box includes enough materials for TWO children to undertake the activities. They will just share certain items such as the cards and items such as paints or glue.

  • The boxes have been developed with the busy parent in mind, so we aim to include everything you need to get started. Most of the craft activities are designed to get children finding and using objects from nature - all can easily be found on a short walk to your garden or local park. You may occasionally need things from your recycling box, such as old jam jars. For the growing activities, you'll also need something to plant in such as an old egg carton, small yogurt pots or small plant pots. Once the plants have started to grow, you will need some extra compost or soil and either bigger pots or a space in a garden or allotment.

    We do also sometimes include extra activities in our boxes, for example, a foraging activity with a recipe that may require you to purchase ingredients, but these are extra activities to the standard box contents, and not included every month.

  • We want our boxes to be accessible to children without gardens, so we provide organic, peat-free compost pellets in all of our boxes to enable anyone to get started and grow the seeds regardless of what space they have. Some larger plants benefit from eventually being planted outside but this can be achieved by moving them to larger pots, grow bags or planters.

  • We believe passionately in looking after our planet and we try and keep our boxes environmentally friendly by sourcing natural and plastic free materials and packaging where possible and using certified organic and biodynamic seeds and organic peat free compost pellets. All our packaging is recyclable. We're always on the lookout for green and ethical wholesale craft companies and for ideas to make our boxes more environmentally friendly. If you have thoughts, ideas or questions, please email us at support@mudandbloom.com.

  • The majority of the products in our boxes are vegan, but we do occasionally include sheep's wool or beeswax. If you would like to know what's in a box before ordering, you will be able to see the contents from the 1st of each month listed at the bottom of the home page and also through our social media channels.

  • We aim to not repeat any activities for 24 months. If we do repeat any craft activities, they will have been updated and growing activities will include new varieties of seed.

Ordering and payment

  • The setup process is simple! Just click SUBSCRIBE from the menu and follow the on screen instructions. Once subscribed, relax and we will do the rest! Each month we create a seasonal monthly box with relevant seeds to grow and nature activities to do, we will then pack it and post it directly to your door. Boxes are shipped at the end of each month, so you will receive your box around the 1st of the month.

  • A box costs £16.95 for a single box and £19.95 for a sibling box. This price includes postage.

  • The default setting for our subscriptions is ‘will renew’. The default setting for gift subscriptions is ‘will not renew’. You can also choose whether or not your subscription will renew at check out.

    We’re always happy to make sure that your subscription is set up the way you prefer. If you have any questions or requests, please email us at support@mudandbloom.com.

  • When you checkout, you will be able to choose whether to receive the current month’s box if it is still available to purchase, or to start with the next month’s box. Near Christmas time, we also offer the option of having the first box to be the January box delivered in time for Christmas.

  • We take payment in advance for our boxes. Payment for your first box will be taken when you subscribe. If your subscription is starting with the current month's box, your payment method will next be charged at the end of the month for the next month’s box and then all subsequent payments will be on the 15th day of each month for the following month’s box. If your subscription is starting with the next month's box, your payment method will be charged on the 15th day of each month, starting next month.

    Subscriptions renew based on their original term length, for example, a renewing, 6 month, prepaid subscription will renew every 6 months.

    Please note that the payment may show on your bank account under the name Cratejoy which is our payment services provider.

  • Yes, if you order an extra box for a sibling you can get a 15% sibling discount on your second box, just enter the code SIBLING at check out on your second order. Please note that this discount does not apply to sibling boxes on their own.

  • Yes, you can order one-off boxes by selecting the single or sibling box SUBSCRIBE option and then month-to-month. In the cart, tick the box that says 'This is a gift' and then the subscription won't automatically renew and you will just receive one box.

Gifting a Mud & Bloom box

  • If you would like to give a set number of Mud & Bloom boxes without the subscription automatically renewing, then please choose the GIFT option. Here you can choose whether to purchase 3, 6 or 12 months of boxes to gift. You will be able to add a gift message at checkout which will be printed onto a gift tag and included in the first box.

  • Yes, you can order one-off boxes by selecting the single or sibling box SUBSCRIBE option and then month-to-month. In the cart, tick the box that says 'This is a gift' and then the subscription won't automatically renew and you will just send one box.

  • Yes, you can download a gift certificate here. We have Christmas, birthday and general-purpose designs which can be printed or emailed.

Postage and shipping

  • We are only able to accept orders for posting within the UK at the moment. Unfortunately, we are no longer able to supply Mud & Bloom boxes within the EU.

  • Postage is FREE for all UK orders.

  • We aim to post all orders for current month’s or previous month’s boxes in 1-3 working days. All other boxes are posted at the beginning of each month. We send our UK boxes by second class, tracked, Royal Mail.

    The boxes are conveniently sized to fit through your letterbox, so there is no need to wait in or traipse down to your local mail delivery centre.

  • We offer a next day delivery option for party bag orders for £7.95. We use Royal Mail’s Special Delivery Guaranteed by 1pm service. Please go to our Next Day Delivery page and add to cart.

  • When you checkout, you will be able to choose whether to start with this month's box (if available) or the next month’s box.

    Near Christmas time, we also offer the option for the first box to be the January box delivered in time for Christmas.

    If you’d like to delay shipment of an order so it arrives in any other month, just pop us an email when you subscribe to support@mudandbloom.com and we’ll ensure your first box is sent in the month you wish it to be sent. Please note, however, that all our boxes, (other than boxes for Christmas delivery) are posted out at the end of each month, so we are only able to post your box at the end of the month.

  • If you are anticipating a delivery and it hasn’t shown up as expected, don’t panic! Please let us know by emailing us at support@mudandbloom.com and we will investigate.

  • While we try our best to carefully package our boxes, we understand that sometimes an item may be missing from a box or that things may happen beyond our control during transit. If your box contents are damaged or you are missing any items, please contact us at support@mudandbloom.com and we will send out a replacement straight away.

Managing your subscription

  • You can cancel your subscription at any time by logging into your account. You'll need to enter your email and password, which you'll have created when you subscribed. Don't worry if you can't remember it, you can request a new one. If you have any problems doing it, you can always email us at support@mudandbloom.com and we will cancel it for you. If you don’t want to receive your next box, you will need to cancel before our monthly rebilling date which is on the 15th of the month. You will always receive any boxes that you paid for before you cancelled.

    Prepaid subscriptions can be cancelled so that they don't renew at the end of their plan term. Cancelling a subscription only ensures a subscription will not renew and does not cancel or refund any unshipped shipments. Please contact us if you need to cancel any shipments.

  • Yes, if you're off on holiday or you haven't had time to get through your last box you can skip a month at any time, you just need to log into your account and there you can select to skip a month. To skip the next month's box you will need to skip the box before the 15th of the month. If you want to skip more than a month, just pop us an email at support@mudandbloom.com letting us know how many months you would like to pause your subscription for.

  • If you ever want to make any changes to your address or bank details you can do so through your Mud & Bloom account. We start processing the boxes for posting from the 22nd of the month so changes to address details ideally need to be made before then.

  • You can reactivate your subscription through your Mud & Bloom account or by emailing us.

  • As we take payment in advance, you will receive the following month's box. If you would prefer to receive the current month's box and then be billed again later in the month for the following month's box, you can just email us and let us know your preference.

  • We offer refunds for any unshipped shipments. If you are requesting a refund part-way through a prepaid subscription, we will charge you for the boxes that you have already received as if you had bought your subscription on a month to month plan and refund the remainder.

    We will also offer refunds on returned unopened boxes once we receive them back as long as it is within 30 days of receiving it. In this instance, please send us an email to support@mudandbloom.com letting us know that you will be returning the box and we will look out for it and refund you once we receive it. If the box is unopened, there is no need to pay for postage, just cross the address out and write ‘Return to sender’.

Our referral program

  • Refer as many friends as you would like and if 3 of your friends sign up, we will give you your next box free if you subscribe to our single child boxes, or, if you subscribe to a sibling box, you'll get £16.95 off your next box.

  • Simply log in to your account and click on the button 'Refer more friends'. You can then either enter in their information and click on the 'Send invites to your friends' button, click on the facebook or Twitter buttons to share through social media or copy your personal referral link to share with your friends. That’s it!

  • Simply log in to your account and at the top of the page, you will see a 'Refer-a-friend Progress Tracker' which will show you how many of your referred friends have signed up.

    You will also receive an email letting you know your progress towards the referral goal when a friend you have referred signs up.