Privacy and Cookie Policy
Mud & Bloom Ltd (“We “or “Us”) are committed to protecting and respecting your personal data and privacy. This Privacy Policy (the “Policy”) describes how we collect and use the personal information of our customers and prospective customers in accordance with the General Data Protection Regulation (GDPR) and other relevant legislation. Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
By using this website https://www.mudandbloom.com/ (the “Website”) or by providing us with your personal information, you consent to the collection and use of any information you provide in accordance with this privacy policy.
Who we are and how to contact us
For the purpose of the General Data Protection Regulations (GDPR), the data controller is Mud & Bloom Ltd, registered company number 10738181. If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:
FAO: Privacy Officer
Mud & Bloom Ltd
157-179 Kingsland Road
Bristol
BS2 0QW
Email: support@mudandbloom.com
Data protection principles
We comply with the principles of data protection law. This says that the personal information we hold about you must be:
Used lawfully, fairly and in a transparent way
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
Relevant to the purposes we have told you about and limited only to those purposes
Accurate and kept up to date
Kept only as long as necessary for the purposes we have told you about
Kept securely
Information we may collect about you
We collect and retain information every time you, as a customer or potential customer, interact with us. The information we may collect from these interactions may include, but is not limited to:
Information you give to us:
By filling in forms on our Website
By corresponding with us by phone, email, in person or otherwise
By subscribing to our service
By placing orders on our site
By entering competitions, promotions or surveys
By responding to one of our mailings
By filling in forms at events we attend
When you participate in social media functions
Information transmitted by your computer when you use the Website
Information we receive from other sources:
If you consent to hear from us on other sites
If you subscribe to our service via another site
The information we collect may include:
Contact and profile information, including your name, username or similar identifier,email address, billing postcode and telephone number.
Transaction information, including details about payments to and from you and other details of products and services you have purchased from us.
Financial information, including your card number, expiry date and CVC is collected and processed by our third party payment processor. We retain limited credit card information for our records (e.g. the last four digits for validation purposes) but we do not store or retain complete credit card information.
Preferences and feedback, including preferences in receiving marketing from us, ratings you provide in relation to products that are available on the Website, survey responses and feedback requests.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.
Usage Data includes information about how you use the Website, the pages you visit, for how long and the actions you perform, page response times, your browser cookies (see Our use of cookies).
Any other content or information you choose to provide or through engagement with our Social Media channels, including photos you may upload, comments and shares.
How we use the information
We may use the information we collect about you in the following ways:
To ensure that content from the Website is presented in the most effective manner for you and for your devices
To provide you with information that you request from us
To provide, operate and maintain our services, including, for instance (without limitation) to administer your account and provide you with order and billing information
To inform you about your scheduled delivery and ask you for feedback on your recent deliveries
To notify you about changes to our products, services and/or the Website
Communicate with you and investigate any complaints
Provide you with personalised offers, rewards, competitions, marketing materials and other promotional materials, both online (via email and through advertisements) and through other marketing channels, such as third party social networks, like Facebook and Instagram
Perform market research, data analytics and data appends. To accomplish some of these tasks, we may enhance or append other data collected from or about you to the Information we possess
Ensure that as an existing customer you are not included in proposed marketing campaigns aimed at attracting new customers
Verify whether you have had a previous account or services with us to prevent fraudulent take-up of our offers
If you have elected to unsubscribe from marketing communications, we will keep a record of this and ensure that we include your email address on suppression lists to ensure that we do not contact you with marketing communications.
Sharing your information
We are committed to protecting the privacy and security of your personal information. We will only share it with third parties in accordance with this Policy, or as otherwise required by law.
We may share your personal information with the following categories of companies as an essential part of being able to provide our services to you:
Companies that provide services to supply your purchases to you, such as payment service providers, order packers and delivery companies
Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business
Companies approved by you, such as any social media sites you’ve chosen to link to your Mud & Bloom account or payment service providers you’ve opted to use such as PayPal.
Companies in relation to any promotions that we run jointly with a third party. In those circumstances we may transfer personal data to the named third parties. It will be clear at the point of collection if the data will be shared with the third party/ies (where it is Us that is collecting the personal data) and whose privacy policy will apply.
We may provide third parties with aggregated but anonymised information and analytics about our customers. We will not provide such third parties with any information that could be used to identify you.
Our use of email or other electronic marketing
If you have said you’d like us to, we will send you marketing messages via email to keep you informed about what we’re up to and about our products or services.
You can opt out of receiving future communications at any time. You can do this by:
Clicking on the ‘unsubscribe’ link included in all Mud & Bloom marketing emails or
Contacting the Mud & Bloom team who will update your preferences for you.
When opting out that you may continue to receive some information from us where this is already in the communication pipeline, typically for up to 48 hours after the date and time you update your account.
Please note that stopping marketing messages will not stop service communications such as order updates.
Our use of cookies
Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of that website. We use the following cookies when you visit our site:
Essential website cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of the site and use a shopping cart.
Functionality cookies. These cookies are used to enhance the functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
Website analytics and performance cookies. These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience. These include cookies placed by Google Analytics, a web analysis service provided by Google Inc, which we use to monitor how visitors use our Website, to compile usage reports and to help us improve the Website. Please see Google’s privacy policy here for further information on the data Google collects and how it is processed.
Social media cookies. These cookies allow users to interact more easily with social media, such as Facebook and Instagram. We do not control social media cookies and they do not allow us to gain access to your social media accounts. Please refer to the relevant social media platform’s privacy policies for information about their cookies.
By using our site, you are agreeing to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.
Most web browsers automatically accept cookies but, if you prefer, you can set your browser to disable cookies or to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it.
You can earn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
Keeping your information
We will retain your information for as long as you have your account, or as long as it is needed to be able to provide our services to you. In the case of any contact you may have with our Customer Service team, your details will only be retained for as long as is necessary to provide support-related reporting and trend analysis.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or to enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
If you would like to delete or update your personal data record, please email support@mudandbloom.com.
External Links
The Website may contain links to external websites. We assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
About this policy
We may update this Policy at any time for any reason. If we do so, we will post the updated Policy on the Website and indicate its effective date or the date it was posted. We encourage you to review the changes carefully. Your continued use of the Service will mean you agree to those changes.
Last edited: 27th September 2020